Privacy Policy

What do we collect?

We collect content submitted by you including photographs, trip reports, customer support communications, ratings and reviews, and recommendations to other users.

Why do we collect it?

We use this information to provide better customer support, share feedback with the community, improve safety, and to research and develop new products and services.

When do we collect it?

When you submit content to us.

Can you opt out?

Yes. This information is only collected when you submit content to us, such as when you rate routes, or get in touch with customer service.

How long do we keep the information for?

For as long as you maintain you Eloy account, unless otherwise required by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect device information so we can provide the services and features you request, and based on our legitimate interests.

What do we collect?

Third-party information relates to information that is required to enable you to use a third-party app or website in connection with your Eloy account. This could be when you connect your Eloy account to a payment provider, social network, map service, or on-demand music service. It may

Why do we collect it?

To enable your use of third-party services in connection with Eloy’s products and services.

When do we collect it?

We collect this information when you connect your Eloy account with a partner service or engage with a website or app that uses Eloy’s API or whose API Eloy uses. APIs are tools that help us share data – you can find out more about them here. For example, we may collect this information when you connect your Eloy account to Facebook, Paypal, Spotify or Google Maps.

Can you opt out?

Yes. However, depending on the Eloy services or features you wish to use, you may be required to connect with a third-party service.

How long do we keep the information for?

We will keep this information for as long as necessary for the purposes collected.

For users in the EU, what legal grounds do we have for collecting this information?

We collect third-party information so we can provide the services and features you request, and based on our legitimate interests.

What do we collect?

From time to time we may collect information from you through voluntary surveys or feedback sessions. The surveys may ask you about your background, attitudes and behaviours to help us understand how you use our products and services. We may also receive demographic information about you from third-parties.

Why do we collect it?

We use this information to help us understand the features and products users may want in the future, help us identify the areas where we may need to make changes, and for marketing purposes.

When do we collect it?

When you complete a survey or feedback session delivered by us or a third-party on our behalf.

Can you opt out?

Yes. You can decline to participate in voluntary surveys or feedback sessions.

How long do we keep the information for?

We keep this information for as long as necessary for the purposes for which it was collected.

For users in the EU, what legal grounds do we have for collecting this information?

We collect demographic information based on your consent, and based on our legitimate interests.

What do we collect?

We collect app or website dates and times, app features used, pages viewed, app crashes and other system activity, browser types and information, and third-party sites or services you were using before interacting with our services.

Why do we collect it?

We use this to enable and improve your experience with our products and services, and to research and develop new products and services.

When do we collect it?

When you use our apps or visit our website.

Can you opt out?

No. By using one of our products and services you are giving us permission to collect usage information.

How long do we keep the information for?

We keep this information for at least 7 years so we can comply with regulatory, tax and other legal requirements. Sometimes we may need to keep this information for longer if required by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect usage information so we can provide the services and features you request, and based on our legitimate interests.

What do we collect?

We may collect data about the devices you use to access our products and services such as hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.

Why do we collect it?

This information helps us communicate with you, improve your experience, xxxx

When do we collect it?

When you use our apps or visit our website.

Can you opt out?

No. By using one of our products and services you are giving us permission to collect device information.

How long do we keep this information for?

We keep this information for at least 7 years so we can comply with regulatory, tax and other legal requirements. Sometimes we may need to keep this information for longer if required by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect device information so we can provide the services and features you request, and based on our legitimate interests.

What do we collect?

We collect your name, login, password, and phone number and/or email address. If you wish to use our premium services, we will also collect payment information.

Why do we collect it?

This information is used to enable you to use our products and services, to send you relevant and personalized communications such as emails or text messages, to verify you so you can access your account, and to help us improve your services.

When do we collect it?

When you create, amend, or update your account.

Can you opt out?

We require some user profile information, so you can access our products and services. At a minimum this will usually include your name, login, password and email.

How long do we keep the information for?

For as long as you maintain your Eloy account, unless otherwise required by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect user profile information so we can provide the services and features you request, comply with our legal obligations, and based on our legitimate interests.

What do we collect?

We collect information that helps us determine your location, including IP address, GPS, and Wi-Fi.

Why do we collect it?

We collect this information so we can deliver Eloy’s products and services to you. Your location is used to track your journeys, provide trip reports and history, enable social features, provide better customer support, enhance safety, and help with the research and development of our products and services.

When do we collect it?

We collect this information when the app is running in the foreground or background of your phone.

Can you opt out?

Yes, but this may limit Eloy’s app functionality and you may not be able to access all features and services. You can change location settings at any time by going to Privacy settings in the Eloy app or by changing app permissions in your device settings.

How long do we keep the information for?

We keep this information for at least 7 years so we can comply with regulatory, tax and other legal requirements. Sometimes we may need to keep this information for longer if required to by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect location information so we can provide the services and features you request, and based on our legitimate interests.

What do we collect?

We collect content submitted by you including photographs, trip reports, customer support communications, ratings and reviews, and recommendations to other users.

Why do we collect it?

We use this information to provide better customer support, share feedback with the community, improve safety, and to research and develop new products and services.

When do we collect it?

When you submit content to us.

Can you opt out?

Yes. This information is only collected when you submit content to us, such as when you rate routes, or get in touch with customer service.

How long do we keep the information for?

For as long as you maintain your Eloy account, unless otherwise required by law.

For users in the EU, what legal grounds do we have for collecting this information?

We collect user content information so we can provide the services and features you request, and based on our legitimate interests.

Contact

  • Broadway House, Bourne End, Hemel Hempstead, Hertfordshire HP1 2RU
  • hello@eloy.tech

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